Wisper Internet is seeking a full time non-exempt Maintenance Tower Manager to join our Field Operations Department. In this role, the primary responsibility will be to lead a team of Tower Technicians who are responsible for the installation, maintenance and decommission of wireless internet equipment on elevated structures within our network to ensure the best service possible for our customers. This role is pivotal in the leadership of the local Wisper Tower maintenance crew.

We believe in building leaders within all levels of our company. To hire and retain employees who exemplify our Core Values, Wisper offers competitive salaries, generous health insurance options, dental, vision, a 401(k) plan (up to 4% company match), paid holidays, PTO, long- & short-term disability insurance, life insurance, and more!

Maintenance Tower Manager

Essential Job Functions

• Manage Tower Team Crew schedules:
  • Coordinate planned maintenance with Networking & Dispatch teams
  • Coordinate & execute special projects
  • Maximize daily route efficiency
  • Review & assign tickets to direct reports
  • Work with other departments to determine locations for tower upgrades and new deployments

• Prioritize departmental needs for equipment, training & workload within budget
• Promote a safe working environment ensuring strict adherence to all safety-protocols
• Work closely with HR for hiring, training, scheduling, and performance management
• Responsible for coaching/employee development
• Perform managerial tasks including leading department meetings, approving time off, customer follow-ups, etc.
• Ensure that all training manuals, policies & procedures are up to date & perform ongoing team training
• Maintain open communication with internal/external field personnel & respond, if possible, or convey their needs & concerns to appropriate leadership personnel
• Forecast a construction timeline for large projects & track/report progress throughout the build cycle
• Review and ensure proper time management, including limiting overtime within allotted budget
• Other related duties as directed

Job Requirements

• High School Diploma or equivalent
• 2+ years management experience with direct reports
• 2+ years Tower Climbing experience
• Must successfully complete required tower training within 90 days of hire
• Obtain & maintain the provided training certifications per industry standards
• Ability to climb towers up to 1000 ft.
• Current valid Driver's License
• Ability to be added to Company auto insurance policy
• Legally authorized to work in country of employment without requiring sponsorship for employment visa status, now or in the future
• Must pass a background check, MVR & drug screen

Desired Skills & Competencies

• 2+ years demonstrated experience with scheduling
• 2 + years ISP experience
• Knowledge of cell site design, foundation design, grounding, fencing & tower erection
• Experience with Microsoft Office Suite
• Experience with budgeting
• Desire & passion for leadership and mentoring
• Problem solving mindset
• Highly developed organizational skills
• Ability to place safety, quality, & service reliability as a priority
• Ability to communicate effectively via phone, email & message systems
• Demonstrate personal accountability; be punctual for appointments & meetings
• Regular & predictable attendance expected

Working Conditions

• Fast-paced environment with multiple changes to schedules & fluctuating priorities
• Work is performed primarily outdoors & in all weather conditions
• Work is performed at tower-level heights and in small spaces

Physical Requirements: Light: Lifting 0-10 lbs. Moderate: Lifting 0-25 lbs. X-Heavy: Lifting 25+ lbs.