Field Service Manager - Smithton, MO

Pay: $55,000-$60,000 annually (plus incentives)
Location: Smithton, MO

Are you ready to lead a team of skilled field technicians in a fast-paced, hands-on environment? Wisper ISP is looking for a Field Service Manager to oversee daily operations, support technician development, and ensure exceptional service delivery in the ever-evolving world of fixed wireless internet.

If you're a strong leader who thrives on teamwork, organization, and problem-solving, this is your opportunity to make a meaningful impact with a company that values both performance and people.

Apply now and join the Wisper ISP family. You will be eligible for benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Competitive Salary, Employee Discounts, Short & Long Term Disability, Paid Wellness, Paid Bereavement, Paid Vacation, Paid Holidays, Paid Birthday, and Pet Insurance.

A little about us

Wisper ISP is a high speed internet provider headquartered in Mascoutah, IL with regional offices located throughout Missouri. We provide service in Southern Illinois, Southern Indiana, Missouri, Arkansas, Oklahoma, and Kansas. We pride ourselves on our positive work culture and support of our Core Values.

Your role as a Field Service Manager

As a Field Service Manager at Wisper ISP, you will be at the forefront of our operations, overseeing the daily management of our team of talented Field Service Technicians. From assisting dispatch with coordination of routes and schedules to ensuring seamless ticket documentation, your role will be critical in ensuring the smooth and efficient delivery of our services. You will also have the opportunity to hire and onboard new technicians, nurturing their professional development and ensuring their success within the team.

Your role will also involve collaborating with various departments, conducting safety training, quality control, and customer service audits to ensure we exceed customer expectations. With your expertise, attention to detail, and passion for delivering exceptional service, you will play a vital role in shaping our success in the internet industry.

Are you a good fit for this Field Service Manager job?

To excel in the role of Field Service Manager at Wisper ISP, there are several key skills and qualifications that are necessary for success. First and foremost, a High School Diploma or equivalent is required, along with a valid driver's license and the ability to be added to the company's auto-insurance policy. In terms of experience, a minimum of 2 years working in the Internet Service Provider (ISP) industry or relevant field is essential.

Additionally, candidates should have at least 2 years of experience managing and leading a team of at least 10 staff members, showcasing their ability to effectively guide and motivate a team towards success. Experience with ladders or professional climbing is also highly valued in this role. Lastly, candidates must be legally authorized to work in the country of employment without requiring sponsorship for employment visa status, both presently and in the future.

These qualifications, combined with your drive, leadership skills, and passion for the industry, will position you for success in this dynamic and rewarding position.

Knowledge and skills required for the position are:

• High School Diploma or equivalent
• Valid drivers license
• Ability to be added to Company auto-insurance policy
• 2 years demonstrated Internet Service Provider/relevant work experience
• 2 years experience managing & leading a minimum of 10 staff
• 2 years experience with ladders or professional climbing
• Legally authorized to work in country of employment without requiring sponsorship for employment visa status now or in the future

Ready to join our team?

We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Don't wait - apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen!